Retail Sales Associate

Medicine Hat, AB

The Sales Associate/Key Holder will primarily be responsible to greet customers and discuss type, quality, and quantity of merchandise or services required. This position will maintain a high level of product and service knowledge. This role will also replace used stock, rotate current stock, and ensure satisfactory inventory levels. The Sales Associate/Key Holder must hold a high school diploma, GED, or equivalent and two years of experience in retail sales. This position is open for Kushbar-Medicine Hat location.

Job Duties 

• Greet customers and discuss type, quality, and quantity of merchandise or services required 

• Maintain a high level of product and service knowledge 

• Replace used stock, rotate current stock, and ensure satisfactory inventory levels 

• Participate in merchandising and promotional activities for accessories

• Ensure store conditions are consistently upheld to established standards 

• Adapt communication style in order to deliver information effectively to a range of individuals 

• Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner 

• Attempt to calm irate customers by explaining the situation while attempting to resolve the issue to the best of your abilities 

• Take orders from customers and prepare products for purchase 

• Ensure that customers are satisfied with the issue resolution as well as the resolution process itself 

• Assist with display of merchandise 

• Assist with inventory management 

• Ensure accuracy in all transactions, inventory, and procedures 

• Participate in all manner of store maintenance 

• Prepare merchandise for purchase 

• Work in partnership with management and other employees to maximize store sales and in-store presence 

• Answer external and internal phone calls and transfer calls to the appropriate person or Store Manager

• Ensure that all health, safety, and security regulations are adhered to and required standards are met 

• Prepare sales and accept cash, credit card, or automatic debit payment 

• Open/close store, as needed by the Company

• Other Duties as assigned


Job Requirements 

• Sell Safe License and QCW License is mandatory in Alberta

• High school diploma, GED, or equivalent and good knowledge of Cannabis products and strains

• Two years of experience in retail sales

• Proven sales ability with capability to meet and surpass targets and goals 

• Ability to analyze and interpret the needs of customers and offer the appropriate options, solutions, and resolutions required 

• Ability to promote products and persuade customers  

• Strong knowledge of retail sales principles, methods, practices, and techniques 

• Ability to effectively communicate both verbally and in writing 

• Demonstrated time management skills 

• Ability to work individually as well as part of a team 

• High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment 

• High level of integrity and work ethic 


We thank all applicants in advance for their interest; however, only those selected for an interview will be contacted.

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